Shipping Policy
Orders are processed within 3–5 business days. Delivery typically takes 7–15 business days depending on your location. Tracking information will be provided by email.
Return Policy
Due to the intimate nature of our products, we do not accept returns on opened or used items. Returns are only accepted for:
Items received in damaged or defective conditionReturn requests must be made within 7 days of delivery.
Refund Policy
Approved refunds will be processed back to the original payment method within 15 business days after we receive and inspect the returned item. Return shipping costs are the customer’s responsibility unless the item was defective.
How to Request a Return
Please email us at [contacts@sexjoyz.com] with your order number and reason for return. We will guide you through the process.